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Communication

The Four Tendencies and the Community Association

An Upholder, an Obliger, a Questioner and a Rebel walk into a bar…now that I have your attention, this is not the start of a joke but rather an article breaking down the four personality tendencies that inform our behavior, and in turn how we respond to others. Whether we are community association managers, homeowner

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Communication Volunteering

Managing Personalities of Volunteer Board Members

While watching the television coverage of the presidential inauguration in January, I heard one of the commentators say, “having a diverse set of people in the room helps to make better decisions.” That is definitely true, but as a volunteer board president how is it best to manage the different personalities that make up your

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Communication

Mediating Neighborly Disputes

Community associations typically try to stay out of purely neighbor-to-neighbor disputes, which usually makes sense as many disputes are outside of the scope of the associations’ rights and responsibilities provided in their governing documents and relevant law. In addition to lacking the authority or duty to intervene in many such disputes, community associations often lack

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Communication

Communication and Understanding Personality Tendencies

As community association management professionals, the need for us to be adept at communicating difficult messages is critical. Communication regarding covenants enforcement is especially fraught with tension because we are touching on an area that is personal. For many, outside of their families, their homes represent their largest single investment and as such, we must

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