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Association Insights

Defining the Roles: Everyone Plays a Part in the Success of a Community

In September 2015, I wrote an article titled “Stay in Your Lane”. To quote myself, “Defining roles helps to eliminate confusion, reduces duplication, and provides people with a better ability to clearly define their part in what needs to be done and the clarity to move their vision (or someone else’s vision) forward. In essence,

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Association Insights

Don’t Just Join, Get Involved: Why Managers Should Be Involved in CAI

Most managers will likely admit that they joined CAI because their employer required them to or they need to attend the educational programs to earn certifications. By attending educational programs, managers increase their knowledge and are better able to perform their jobs. Continued education is also a requirement to hold the certifications available to managers,

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Communication

So, You Think You Are a Good Listener? And, Other Delusions…

In his outstanding book The Excellence Dividend, Tom Peters states that listening is, among other things, “the heart and soul of engagement and thoughtfulness,”…“the basis for collaboration and partnership and community,”…“the linchpin of memorable service,” and “the bedrock that underpins a commitment to EXCELLENCE.” We know listening is important. Yet, studies show that we are

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Legal

Fiduciary Duties and Ethics for Managers

One of my first jobs after I graduated college was working in the nature center on Kiawah Island. I spent my days kayaking, canoeing and teaching residents and guests about the wildlife on the island. Unfortunately, once the summer ended, so did my job. Not wanting to leave the beach life, I accepted a position

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